Yes! We love creating custom arrangements. Please contact our team with your specific requests, including flower types, colors, and budget, and we'll work with you to design the perfect, personalized bouquet.

We offer same-day delivery for all orders placed before our cutoff time. Delivery fees vary based on the recipient's location. We also offer a special 90-minute express delivery service for a small extra charge in select areas of Dubai and Abu Dhabi.

If the recipient isn't available, our delivery driver will first attempt to leave the flowers in a safe, shaded location, like with a neighbor or concierge. We will also try to contact the recipient by phone to arrange a redelivery. Additional delivery charges may apply if we need to make a second attempt.

Once your order has been dispatched for delivery, you will receive an email or SMS notification with a tracking link. You can use this link to follow the progress of your delivery in real-time.

Due to the perishable nature of flowers, we cannot accept returns. However, if you are not completely satisfied with the quality of your order, please contact us within 24 hours of delivery with a photo, and we will do our best to resolve the issue with a replacement or refund.

Yes, we offer delivery services seven days a week, including most public holidays. We understand that special occasions don't always fall on a weekday! We recommend ordering in advance for major holidays to ensure availability.

Absolutely! During the checkout process, you'll be able to add a personal message in the designated field. This message will be handwritten on a beautiful card and included with your floral arrangement at no extra charge.